AUTH/2625/8/13: Anonymous v Sanofi — conduct of a representative (no breach) | PMCPA Case

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Key facts

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Case number	AUTH/2625/8/13
Parties	Anonymous (non-contactable) v Sanofi
Issue	Alleged rude/aggressive behaviour and swearing by a medical representative at a hospital
Date of alleged incident	25 July 2013
Complaint received	02 August 2013
Case completed	09 September 2013
Applicable Code year	2012
Clauses considered	2, 9.1, 15.2
Panel decision	No breach of the Code (no breach of Clauses 2, 9.1, 15.2)
Appeal	No appeal
Sanctions	None stated

Reviewed by Dr Anzal Qurbain (FFPM) — ABPI Final Signatory

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An anonymous, non-contactable complainant alleged a named Sanofi medical representative had visited a local hospital on multiple occasions and behaved rudely.
The complainant alleged that on 25 July 2013 the representative swore several times in front of staff and patients and behaved aggressively.
The PMCPA asked Sanofi to respond in relation to Clauses 2, 9.1 and 15.2 (Code year 2012).
Sanofi stated no-one of the exact name worked for the company in the UK; a similarly named representative had left Sanofi in March 2013.
Sanofi gathered internal evidence (field visit reports and a statement from the former line manager) and said there was nothing of concern in the representative’s recorded behaviours during employment; the representative had passed the ABPI Representatives Examination.
Sanofi checked its sales team call recording database and found no record of any Sanofi representative attending the hospital on 25 July 2013.

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The Panel ruled that the complainant had not established the allegations on the balance of probabilities.
No breach of Clause 15.2 was ruled.
No breach of Clause 9.1 was ruled.
No breach of Clause 2 was ruled.
No breach of the Code overall.

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