AUTH/2076/12/07: Pharmacist v Abbott — rep asked for increased Kaletra order to secure Christmas bonus | PMCPA Case

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Key facts

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Case	AUTH/2076/12/07
Parties	Hospital pharmacist v Abbott Laboratories Ltd
Product	Kaletra
Issue	Representative asked to increase December order so he could get a Christmas bonus; complaint also raised paging appropriateness
Complaint received	25 November 2007
Case completed	31 January 2008
Applicable Code year	2006
Breach clauses	Clause 15.2
No breach	Clause 9.9
Sanction	Undertaking received
Appeal	No appeal
Source	https://www.pmcpa.org.uk/cases/completed-cases/auth20761207-pharmacist-v-abbott

Reviewed by Dr Anzal Qurbain (FFPM) — ABPI Final Signatory

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A lead hospital pharmacist (HIV/ID and antimicrobials) complained about the conduct of an Abbott representative.
The representative paged the pharmacist and asked if she could increase the hospital’s order for Kaletra in December.
When asked why, the representative said it was so he could get his Christmas bonus (the Panel noted this was unacceptable even if said in jest).
The complainant also raised that paging should be for urgent enquiries and that the rep paged while she was in a meeting and did not ask if it was okay to speak.
Abbott stated the rep and complainant had known each other for seven years and paging had been accepted practice.

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Breach found: Clause 15.2.
No breach found: Clause 9.9 (Panel considered paging was established custom and practice and the rep had permission to page).
Abbott acknowledged a breach of the Code in relation to the bonus-related request and stated disciplinary action would be taken under company procedures.
No appeal.

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